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Research article

THE EFFECT OF MOTIVATION AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR

Lenie Febriyani; Malik Rismanto

Journal Of Economics, Technology, and Business (JETBIS) • 2023

audience: factory-internalaudience: velaPeople Analyticsbridge (2)processed in meta-factory

Abstract

This research is aimed to determine the influence of: motivation toward organizational citizenship behavior; job satisfaction toward organizational citizenship behavior, and both at once toward the organizational citizenship behavior of employees of the PT Jasa Marga (Persero) Tbk. Palikanci Cirebon Branch Office. The method used in this research is associative. The technique of collecting data is by field research, literature study, and analysis of data. This study uses primary data by distributing questionnaires to 60 employees on PT Jasa Marga (Persero) Tbk. Palikanci Cirebon Branch Office. In this research, motivation has a significant influence on organizational citizenship behavior. Job satisfaction motivation has a significant influence on organizational citizenship behavior. Motivation and job satisfaction have a significant influence on organizational citizenship behavior at once. The influence of motivation and job satisfaction toward organizational citizenship behavior is 45.8% and the rest is influenced by other variables that are not studied.

Keywords

Motivation · Job Satisfaction · Organizational Citizenship Behavior

Available formats

research_article

File instances

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Extracted by meta-factory

Instruments (3)

  • Motivation Scale

    format: likert

    Constructs

    Motivation

    reliability: Cronbach's Alpha = 0.760

  • Job Satisfaction Scale

    format: likert

    Constructs

    Job Satisfaction

    reliability: Cronbach's Alpha = 0.758

  • Organizational Citizenship Behavior Scale

    format: likert

    Constructs

    Organizational Citizenship Behavior

    reliability: Cronbach's Alpha = 0.784

Constructs (3)

  • Motivation

    MOT_001

    Motivation is a driving force that spurs employees to work harder, often characterized by a sense of pride in being part of the organization.

    Domains

    Motivation

    Motivation has a significant influence on organizational citizenship behavior.

  • Job Satisfaction

    JS_002

    Job satisfaction is the level of contentment employees feel about their work, which can lead to engaging in behaviors beyond formal job requirements.

    Domains

    Wellbeing & Stress

    Job satisfaction has a significant influence on organizational citizenship behavior.

  • Organizational Citizenship Behavior

    OCB_003

    Organizational citizenship behavior is an extra behavior shown by employees at work, beyond the formal work requirements in their job description.

    Domains

    Performance Management

    OCB is influenced by motivation and job satisfaction.

Related

Source profile (V0). This page is a thin scaffold over the factory_documents registry; richer treatment lands once the source is ingested into Vela's editorial corpus.