Research article
An Empirical Study on the Model of Self-Efficacy and Organizational Citizenship Behavior Transmitted through Employee Engagement, Organizational Commitment and Job Satisfaction in the Thai Automobile Parts Manufacturing Industry
Khahan Na-Nan; Suteeluck Kanthong; Jamnean Joungtrakul
Journal of Open Innovation: Technology, Market, and Complexity • 2021 • DOI
Abstract
This research aims to study the direct and indirect influence of self-efficacy on organizational citizenship behavior transmitted through employee engagement, organizational commitment and job satisfaction, and to examine employee engagement, organizational commitment and job satisfaction as partial or full mediators. The study samples were 400 employees in the automobile parts manufacturing industry. The study instruments used by previous researchers were applied and back translation was conducted on all questionnaire items. Content validity and reliability was then tested prior to using them for data collection. Direct and indirect influences and mediators were analyzed with the Hayes Model 81 using the PROCESS Program. Results revealed that self-efficacy had a direct influence on organizational citizenship behavior with statistical significance, with an indirect influence transmitted through employee engagement, organizational commitment and job satisfaction. Employee engagement, organizational commitment and job satisfaction functioned as partial mediators between self-efficacy and organizational citizenship behavior with statistical significance. The model was based on the theory of self-efficacy to express organizational citizenship behavior. However, the study results showed that employee engagement, organizational commitment and job satisfaction play roles as mediators in transmission of effective organizational citizenship behavior. Therefore, these mediators are important factors that can accurately explain organizational citizenship behavior.
Keywords
self-efficacy · organizational citizenship behavior · employee engagement · organizational commitment · job satisfaction
Available formats
research_article
File instances
4
Extracted by meta-factory
Models (1)
Model of Self-Efficacy and Organizational Citizenship Behavior
evidence: MediumOrganizational Behavior • Organizational Citizenship Behavior
Primary factors
Self-EfficacyEmployee EngagementOrganizational CommitmentJob SatisfactionField domains
Organizational BehaviorI-O Psychology
Instruments (5)
Self-Efficacy Scale
format: likertdeveloper: Jones
Constructs
Self-Efficacyreliability: Cronbach's Alpha = 0.886
Employee Engagement Scale
format: likertdeveloper: Saks
Constructs
Employee Engagementreliability: Cronbach's Alpha = 0.848
Organizational Commitment Scale
format: likertdeveloper: Meyer and Herscovitch
Constructs
Organizational Commitmentreliability: Cronbach's Alpha = 0.906
Job Satisfaction Scale
format: likertdeveloper: Cammann et al.
Constructs
Job Satisfactionreliability: Cronbach's Alpha = 0.861
Organizational Citizenship Behavior Scale
format: likertdeveloper: Williams and Anderson
Constructs
Organizational Citizenship Behaviorreliability: Cronbach's Alpha = 0.852
Constructs (5)
Self-Efficacy
SEF_001A person's belief in their ability to perform tasks, influenced by motivation and ways of living, impacting emotions, feelings, or decision-making.
Domains
MotivationLearning & DevelopmentLinked models
Bandura's Self-Efficacy TheorySelf-efficacy influences organizational citizenship behavior directly and through mediators.
Organizational Citizenship Behavior
OCB_002Employees' actions beyond their work responsibilities, performed voluntarily to enhance organizational effectiveness without expecting rewards.
Domains
Performance ManagementCulture & ClimateIncludes components like altruism, conscientiousness, sportsmanship, courtesy, and civic virtue.
Employee Engagement
ENG_003A psychological state characterized by vigor, dedication, and absorption in work, influenced by job attributes and organizational support.
Domains
MotivationWellbeing & StressFunctions as a mediator between self-efficacy and organizational citizenship behavior.
Organizational Commitment
COM_004Employees' perception of their attachment to the organization, including affective, continuance, and normative commitment.
Domains
Culture & ClimateHR SystemsActs as a mediator in the relationship between self-efficacy and organizational citizenship behavior.
Job Satisfaction
SAT_005A person's feeling of fulfillment or enjoyment that comes from their job, influenced by work performance appraisal.
Domains
Wellbeing & StressPerformance ManagementServes as a mediator between self-efficacy and organizational citizenship behavior.