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Research article

Improving Employee Performance Through Perceived Organizational Support, Organizational Commitment and Organizational Citizenship Behavior

Muhammad Ridwan; Sitti Rizki Mulyani; Hapzi Ali

Systematic Reviews in Pharmacy • 2020

audience: factory-internalaudience: velaPeople Analyticsbridge (3)processed in meta-factory

Abstract

This study aims to analyze the effect of perceived organizational support, organizational commitment and organizational citizenship behavior on employee performance both partially and simultaneously on SPMI Private University in West Sumatra. The population is all employees who work in SPMI units of Private Universities in West Sumatra, amounting to 241 people. Of the 241 people taken 30 as a sample of validity and reliability tests otherest there are still 211 people. While the number of samples taken using the saturations sampling technique, which is a sampling technique by taking the entire population that is 211 samples. The approach in this study uses a quantitative approach to the survey method and uses path analysis, followed by determination analysis (R-Square), partial hypothesis testing (t-test) and simultaneous (F-test) with alpha 5 percent (0.05). Before further analysis, the classical assumption test is performed. Analysis tools using SPSS version 21.0 for Windows. The results showed that perceived organizational support, organizational commitment and organizational citizenship behavior had a positive and significant effect on employee performance both partially and simultaneously on SPMI Private University in West Sumatra.

Keywords

Performance · Perceived Organizational Support · Organizational Commitment · Organizational Citizenship Behavior

Available formats

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Models (1)

  • Perceived Organizational Support, Organizational Commitment, and Organizational Citizenship Behavior Model

    evidence: Medium

    Organizational Behavior • Employee Performance

    Primary factors

    Perceived Organizational SupportOrganizational CommitmentOrganizational Citizenship Behavior

    Field domains

    Organizational BehaviorHuman Resource Management

Constructs (3)

  • Perceived Organizational Support (POS)

    POS_001

    The degree to which employees believe that their organization values their contributions and cares about their well-being.

    Domains

    Culture & ClimateWellbeing & Stress

    POS influences employee performance and is mediated by organizational commitment.

  • Organizational Commitment

    OC_002

    The extent to which employees believe in and accept the goals of the organization and have a desire to remain with the organization.

    Domains

    Culture & ClimateMotivation

    Organizational commitment influences employee performance and is influenced by POS.

  • Organizational Citizenship Behavior (OCB)

    OCB_003

    Individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the organization.

    Domains

    Culture & ClimatePerformance Management

    OCB influences employee performance and is influenced by POS and organizational commitment.

Related

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