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Book
Sequence ladder
Narrative Intelligence sources live outside the figurative image sequence ladder. Adaptive placement applies to image sequences, not this reading library.
What this book knows
Twelve measurable employee needs, when met by managers, reliably predict engagement, safety, productivity, and profit.
work-as-meaning
GM's Jobs Bank guaranteed employment but not the work itself — workers paid to do nothing eventually begged to return to the line.
PA_TWELVEELEMENTSGREATMANAGING-RC-161Disengaged workers average 62 percent more accidents; safety glasses cannot substitute for employees who actually care about their jobs.
PA_TWELVEELEMENTSGREATMANAGING-RC-006belonging
A boy whose tribe changed every few years arrives at his workgroup still carrying a lifelong need for stable membership.
PA_TWELVEELEMENTSGREATMANAGING-RC-064Friend-triads outperformed acquaintance-triads; friendship at work motivates deeper effort, not merely warmer feelings.
PA_TWELVEELEMENTSGREATMANAGING-RC-126calling
One banker loves his town; another loves the markets — both thrive when managers let them work in the way most natural to them.
PA_TWELVEELEMENTSGREATMANAGING-RC-041Asked to write the training manual, Dekens found her routine job suddenly 'more attractive, innovative, and interesting than the job I know through-and-through.'
PA_TWELVEELEMENTSGREATMANAGING-RC-141Illuminates
6 published passages · book excerpt · research analysis
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